Privacy Policy

The Bio Pro NZ Ltd Privacy Policy complies with the New Zealand Privacy Act 1993 which mainly deals with the collection and disclosure of personal information. By using our site, you consent to our website privacy policy.  If you have any questions related to this privacy policy you may contact us on 0800 246 000 or [email protected]

What information do we collect?

We collect information from you when you register on our site, place an order or send us an enquiry. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, or phone number. You may, however, browse our site anonymously. Account holders are able to view or edit their personal information at any time. All customers including non-account holders have the right to find out any information we have collected.

 
What do we use your information for?

• To process transactions - your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. For example, we may need to provide our courier provider with your phone number if they are having difficulty delivering your parcel.

• To send periodic emails - the email address you provide for order processing, may be used to send information and updates pertaining to your order. If you do not wish to receive emails from us, please send us an email with 'unsubscribe' in the subject line. No further explanation is required.

• To personalize your experience - your information helps us to better respond to your individual needs

• To improve our website - we continually strive to improve our website offerings based on the information and feedback we receive from you

• To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs

 
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use PayPal, an online payment service that allows you to safely and securely submit your credit card details or use an existing PayPal account without sharing your financial information with us. This means that while we can receive your payment and provide partial or full refunds, we can not access or store your credit card details. We also do not take credit card details over the phone as we do not write or record down our customers credit card information.

Do we use cookies?
We do not currently use cookies. Cookies are small files which are stored on a user's computer and are designed to hold a small amount of data specific to a particular user to create a personalised experience while browsing on particular a website.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.